Privacy Policy

How EDMITE Solutions collects, uses, shares, stores, and protects personal information when you access our website, submit enquiries, enroll in courses, make payments, or use our training services.

5. Cookies & Tracking Technologies

Questions about your data?

01 Introduction

EDMITE Solutions LLP values your privacy and is committed to handling personal information responsibly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access our website, submit an enquiry, enroll in a course, make a payment, attend training, use learner support, or communicate with us through our official channels.

In this Policy, “EDMITE”, “we”, “us”, or “our” refers to EDMITE Solutions LLP. “You”, “user”, “learner”, “student”, “customer”, or “participant” refers to any person whose personal information is collected or processed by us.

This Policy should be read together with our Terms of Use, Refund & Cancellation Policy, and any course-specific terms shared with you.

📋 Scope: This Privacy Policy applies to website visitors, enquiry form users, learners, students, corporate clients, trainers, tutors, agents, authorised representatives, and users of our training, learning, payment, communication, and certification coordination services.

Registered business name: EDMITE Solutions LLP
Address: [Use registered/correspondence address here]
Email: support@edmite.com
Phone: +91 9037458809

02 Information We Collect

We may collect personal information directly from you, from your employer or sponsor, from authorised representatives, through website forms, payment links, communication channels, learning platforms, or third-party service providers involved in course delivery.

03 How We Use Your Data

We use personal information only for legitimate business, training, administrative, legal, communication, and learner support purposes.

We may use your data to:

Respond to enquiries submitted through our website, phone, email, WhatsApp, or other official channels.
Process course enrollment, learner registration, batch allocation, and training coordination.
Verify learner details where required for course participation, examination, certification, or certificate issuance.
Create and maintain learner records, attendance records, assessment records, payment records, and support records.
Send course updates, joining instructions, schedules, reminders, learning resources, payment confirmations, invoices, and certificate-related communication.
Coordinate with trainers, tutors, training partners, certification bodies, awarding bodies, examination bodies, or other relevant third parties where required.
Process payments, issue invoices, maintain accounting records, and comply with tax, GST, TDS, audit, and legal obligations.
Provide learner support, respond to complaints, investigate issues, and improve service quality.
Send relevant course updates, offers, announcements, or marketing communication where permitted by law or based on your consent or prior interaction with us.
Protect our website, systems, users, course content, intellectual property, and business operations from misuse, fraud, unauthorised access, or malpractice.
Comply with applicable laws, lawful requests, regulatory obligations, contractual obligations, and third-party certification or examination requirements.

Depending on the situation, we may process your data based on consent, contractual necessity, legal obligation, legitimate business purpose, learner support requirement, or other grounds permitted under applicable law.

04 Data Sharing

We do not sell your personal information.

We may share your personal information only where required for training delivery, learner support, payment processing, certification coordination, legal compliance, or business operations.

We may share data with:

Trainers, tutors, assessors, and internal staff for course delivery, attendance tracking, assessment support, and learner communication.
Certification bodies, awarding bodies, examination bodies, and training partners for registration, examination, assessment, certification, certificate verification, and learner record purposes.
Payment gateways, banks, and accounting service providers for payment processing, invoicing, reconciliation, refunds, tax records, and financial compliance.
CRM, LMS, email, WhatsApp, cloud, hosting, analytics, and IT service providers for communication, website operation, learner management, technical support, and system administration.
Courier, logistics, or document handling partners where physical certificates, documents, or materials need to be dispatched.
Legal, tax, accounting, audit, compliance, or professional advisors where required for business, legal, financial, or regulatory purposes.
Government authorities, regulators, courts, law enforcement agencies, or competent authorities where disclosure is required by law or lawful request.

Some third-party service providers may be located outside India. Where data is shared internationally, it will be done only where necessary for course delivery, certification processing, payment processing, learner support, or business operations.

05 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, support security, remember preferences, and improve our services.

Cookies may include:

Essential Cookies — required for website functionality, security, forms, and basic operation.
Analytics Cookies — used to understand website traffic, page visits, user behaviour, and service improvement.
Marketing Cookies — used only where applicable to understand campaign performance or show relevant course-related communication.
Third-Party Cookies — may be placed by embedded tools, analytics platforms, video platforms, social media plugins, payment gateways, or other integrated services.

You can control or disable cookies through your browser settings. However, disabling some cookies may affect website functionality, forms, embedded content, payment flow, or user experience.

06 Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required for legal, tax, accounting, audit, certification, dispute handling, or compliance purposes.

Typical retention may include:

Enquiry records: retained for a reasonable period for follow-up, service improvement, and communication history.
Learner records: retained as required for course completion, attendance, assessment, certification coordination, verification, and support.
Payment, invoice, GST, tax, and accounting records: retained as required under applicable financial, accounting, tax, and legal obligations.
Course communication and support records: retained where needed to resolve queries, complaints, disputes, or learner support matters.
Marketing preferences: retained until you withdraw consent, unsubscribe, opt out, or request deletion where applicable.
Website analytics and technical logs: retained for a limited period required for security, troubleshooting, analytics, and website improvement.

We may retain limited records even after a deletion request where required for legal compliance, dispute resolution, fraud prevention, financial records, certificate verification, regulatory requirement, or legitimate business protection.

07 Your Rights

Depending on applicable law and the nature of the data, you may have rights regarding your personal information.

Right to Access

You may request information about the personal data we hold about you and how it is being used, subject to verification and applicable law.

Right to Correction

You may request correction of inaccurate, incomplete, or outdated personal information.

Right to Erasure

You may request deletion of personal data where it is no longer required, subject to legal, tax, accounting, certification, dispute, or compliance retention requirements.

Right to Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent for future processing, subject to legal, contractual, certification, or service-related limitations.

Right to Grievance Redressal

You may contact us if you have concerns about how your personal information is collected, used, stored, shared, or protected.

Right to Nominate / Authorise

Where applicable under law, you may nominate or authorise another person to exercise your data rights in the event of death or incapacity.

To exercise your rights, contact us at support@edmite.com. We may request identity verification before processing your request. We will respond within a reasonable time as required under applicable law.

08 Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

These measures may include:

Access controls for internal systems.
Use of authorised staff, trainers, or service providers only where required.
Password-protected systems and restricted access where applicable.
Secure payment processing through third-party payment gateways.
Use of reputable hosting, email, CRM, LMS, and cloud service providers.
Internal handling controls for learner records, payment records, documents, and certificates.
Reasonable precautions against unauthorised sharing of learner data and course records.

⚠️ While we take reasonable security precautions, no website, internet transmission, email, WhatsApp message, cloud platform, payment gateway, or digital storage system can be guaranteed to be completely secure. Please contact us immediately if you suspect unauthorised access, misuse, or disclosure of your information.

09 Third-Party Links

Our website may contain links to third-party websites, platforms, payment gateways, video platforms, social media pages, certification bodies, awarding bodies, training partners, government websites, or other external services.

These third-party websites and platforms are not controlled by EDMITE. Their privacy practices, cookie practices, data handling, payment processing, account security, and service terms are governed by their own policies.

EDMITE is not responsible for the privacy practices, content, security, accuracy, availability, actions, or policies of third-party websites or service providers.

You should review the privacy policy and terms of any third-party website or platform before submitting personal information or making payments through them.

10 Policy Changes

We may update this Privacy Policy from time to time due to changes in law, business operations, website features, training services, payment processes, certification requirements, technology, or data handling practices.

The latest version will be posted on this page with the updated date.

Unless stated otherwise, the updated Privacy Policy applies from the date shown above.

We encourage you to review this page periodically.

Related Policies

Questions About These Terms?

If you have any questions about these Terms of Use, please contact our team directly.

Phone Number

+919037458809

Email

support@edmite.com

Address

39/2475-B1, Suite #J82, Kochi 682035

Privacy Policy

Contents

Questions about your data?

01

Introduction

02

Information We Collect

03

How We Use Your Data

04

Data Sharing

05

Cookies & Tracking Technologies

06

Data Retention

07

Your Rights